Student Information System FAQs (Students ONLY)

On the UNZA Main Website, go to Students Section

Click on Online Registration

Click on the appropriate link (based on your mode of study. For Students not on Distance Learning, click on http://gsbonline.unza.zm

Use your credentials as given to you in your admission documents sent to you

DO NOT forget to enter the Security Code displayed

Go to the Student Information System Home page

Click on Forgot password? below the Login Button

On the page that opens, supply details in the input boxes to identify you. Hit the Reset Password Button

If we can find your record based on the supplied information, then you will be able to reset your password on your own.

The Process of Registration is as follows:
Step 1: AWAITING STUDENT INPUT

Login using username and password (Username is student ID (Computer number), default password is computer number)

Click “Registration” and select courses from the list available

Core courses are already selected

After selection is complete, Click on “Submit for Approval”

Once clicked, status changes from “Awaiting Student Input ”to “Awaiting Approval”

For missing courses, extra courses or missing registration link, see HOD / Assistant Dean / Assistant Registrar in your school

Step 2: AWAITING APPROVAL

HOD / Assistant Dean approves courses

If there is delay in course approval, please see HOD or Assistant Dean in your school

Once approved, status changes to “Awaiting Payment”

Step 3: AWAITING PAYMENT

Fees are calculated for the student based on study mode, year of study, programme, sponsor, and nationality

Student will see the fees due for payment when they click “Finance”

Payments can then be made by the student to the bank using Bill Master form at any ZANACO branch

For incorrect fees or sponsor, see Student Finance office

For incorrect accommodation fees, go to Dean of Students

Step 4: REGISTERED

Once payments are made by the student and meet the minimum required (currently 37.5% of tuition + all other fees), registration status automatically changes to “Registered”

The student is then able to print a confirmation slip which is available on “Registration” menu

OR you can see this video Online Registration

To see the Course you are supposed to register for;

Login into your Student Account

Click on the My Registration Menu

There are a number of reasons why you may not see your courses in your account

Please confirm that YOUR Program, Major and Year of Study are correct

If any of these are not up to date, kindly see Customer Care Service or Your School( Office of the Assistant Registrar, HOD or Assistant Dean)

Kindly Visit UNZA Customer Service Centre with necessary documentation

Your Registration Status MUST be REGISTERED for you to be able to Print the Confirmation Slip.

If you still can not Print after the status changes to Registered, kindly visit Centre for ICTs (CICT)

For these kind of queries, please visit (Academic Office)

For those Resuming Studies, Visit Academic Office with your letter of Resumption

Once Academic Office does its part, Kindly visit Student Finance for Adjustment of Fees

For Appeal cases, kindly visit (Academic Office) for necessary updates on your Student record

For these kind of queries, please visit (Academic Office) for your details to be sent to the Bank

For these kind of queries, please visit (Academic Office / UNZA Customer Service Centre ) for your details to be sent to the Bank

Billing is part of the Registration Process. Therefore;

Your bill will only appear once you SUBMIT your Courses and your Course Registration has been Approved by your HOD in your School and the Status of you Account is AWAITING PAYMENT

Should Your Account's Status be AWAITING PAYMENT and the Bill is not reflecting in your student account, kindly visit Centre for ICTs (CICT)

For these kind of queries, please visit (Centre for ICTs) for assistance

For these kind of queries, please visit (Centre for ICTs) for assistance

For these kind of queries, please visit (Student Finance) for assistance

For these kind of queries, please visit (Academic Office) for your details to be sent to the Bank

However, should your payment fail to reflect after an hour from paying, please see Student Finance

Most likely you made a payment before you were billed and your payments are hanging, please see UNZA Customer Service Centre

Always make sure that you PAY only after the Bill reflects in your Student Account

For all Accommodation related queries, Kindly visit Dean of Student Affairs (DOSA) officers